Return and Refund Policy

Last Updated: 14 November 2026

Thank you for shopping with us! Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• You provide proof of purchase or your order number.
• The item is not excluded from returns under applicable law.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personal care and hygiene products that have been opened.
• Items that are customised or made to order.
• Digital products and downloadable content once accessed.
• Gift cards.
• Items clearly marked as non-returnable, where permitted by law.

This does not affect your legal rights if an item is faulty, damaged or incorrectly supplied.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed using your original payment method where possible.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
• Shipping fees are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

4. Damaged, Faulty or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item, where applicable.

We will work with you to arrange an appropriate replacement, repair or refund in accordance with applicable consumer protection laws.

5. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchanges are subject to product availability and our return conditions.

6. Return Shipping Costs

Customers may be responsible for return shipping costs when returning items due to a change of mind, subject to applicable law.

If the item is faulty, damaged or incorrectly delivered, we will cover reasonable return costs where required by law.

7. How to Request a Return

To start a return or refund request, please contact us using the details below:

Email: babaveld@gmail.com
Business Name: babaveld
Website: babaveld.co.za

Please include your order number and the reason for your return.

8. Processing Time

We aim to review all return requests within 2–3 business days. Once a refund is approved, processing times may vary depending on your payment provider.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team.

Thank you for shopping with us. We appreciate your support!